Shipping & Delivery Policy
At Dyasco New York, we aim to process and deliver your order as quickly and efficiently as possible. Please read the information below carefully to understand our shipping procedures, estimated delivery times, and customer responsibilities.
Order Processing Time
All orders are typically processed within 1–3 business days after payment has been successfully received.
Please note:
- Orders are processed Monday through Friday, excluding public holidays
- Processing times may be extended during high-demand periods, promotional events, or holidays
- Once your order has been shipped, you will receive a confirmation email containing your tracking information
Orders cannot always be modified or canceled once processing has started.
Estimated Delivery Time
The estimated delivery time is generally between 3–7 business days, depending on your location and shipping conditions.
Please understand that delivery times are estimates only and may vary due to:
- Customs inspections
- Carrier delays
- Weather conditions
- Peak seasonal demand
- Local delivery disruptions
While we strive to deliver orders within the estimated timeframe, we cannot guarantee exact delivery dates.
Shipping Origin
To offer competitive pricing and a broad product selection, orders may be shipped directly from our international fulfillment partners and suppliers.
Depending on product availability and destination, shipments may originate from overseas warehouses, including fulfillment centers located in Asia.
Customs, Duties & Import Fees
Depending on your country’s regulations, international shipments may occasionally be subject to:
- Customs duties
- Import taxes
- Clearance fees
These charges, if applicable, are the responsibility of the customer and are determined by local customs authorities.
Dyasco New York has no control over these charges and cannot predict their amount.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery destination
- Package weight and size
- Selected shipping method
Any applicable shipping fees will be clearly displayed before payment is completed.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Please allow some time for tracking updates to appear after shipment confirmation.
Customers are responsible for monitoring the tracking status of their shipment.
Incorrect Address Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Please note:
- Incorrect or incomplete addresses may result in delays or failed delivery attempts
- Address correction requests must be submitted within 24 hours of placing the order
- We are not responsible for orders shipped to incorrectly provided addresses
If a package is returned due to an incorrect address, additional shipping fees may apply.
Delivered Packages
Once tracking information confirms that a package has been successfully delivered to the provided address, responsibility for the package transfers to the customer.
We are not liable for:
- Lost or stolen packages after delivery confirmation
- Delivery issues caused by incorrect address information
- Missed delivery attempts by the carrier
If you experience delivery issues, we recommend contacting the shipping carrier directly first.
Delayed or Lost Shipments
If your order experiences unusual delays or appears lost in transit, please contact us at Info@dyasco.com.
We will do our best to assist you in locating your shipment and working with the carrier when necessary.
Contact Information
For any questions regarding shipping or delivery, please contact us:
Dyasco New York
Email: Info@dyasco.com
Customer Support Hours
Mon – Fri: 09:00 AM – 06:00 PM
Sat – Sun: 10:00 AM – 05:00 PM