Terms & Conditions

Welcome to Dyasco New York. These Terms & Conditions govern your use of our website and all purchases made through our online store.

By accessing our website or placing an order, you agree to be bound by the terms outlined below. Please read them carefully before making a purchase.

1. Applicability

These Terms & Conditions apply to all visitors, users, and customers of our website.

By placing an order with Dyasco New York, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian
  • You agree to comply with these Terms & Conditions
  • The information you provide is accurate and complete

We reserve the right to modify these terms at any time without prior notice.

2. Product Information

We make every effort to ensure that all product descriptions, images, prices, and information displayed on our website are accurate and up to date.

However:

  • Minor variations in color, size, or appearance may occur due to screen settings or manufacturing updates
  • Typographical errors, pricing mistakes, or inaccuracies may occasionally appear
  • We reserve the right to correct errors and update information at any time without prior notice

Product availability may change without notice.

3. Orders & Payments

All orders are subject to review and acceptance.

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities purchased per customer
  • Cancel orders suspected of fraud or unauthorized activity

Orders are only processed after full payment has been successfully received.

Available payment methods may vary depending on your country or region. Customers are responsible for verifying which payment methods are supported in their location.

4. Processing & Shipping

Order Processing

  • Processing time: 1–3 business days
  • Orders are processed Monday through Friday, excluding holidays

Shipping & Delivery

  • Estimated delivery time: 3–7 business days, depending on destination and carrier conditions
  • Delivery times are estimates and are not guaranteed
  • Orders may be shipped directly from one of our international fulfillment partners

Please note:

  • Delays caused by customs, carriers, weather, holidays, or other external factors are outside our control
  • Customers are responsible for providing accurate shipping information

Tracking information will be provided once the order has been shipped.

5. Returns & Cancellations

Please refer to our separate Return & Refund Policy for complete information regarding:

  • Returns
  • Refunds
  • Exchanges
  • Cancellation eligibility

Orders that have already entered processing or shipment may no longer be canceled.

6. Liability

Dyasco New York is not liable for:

  • Delays caused by shipping carriers or customs procedures
  • Lost or stolen packages marked as delivered by the carrier
  • Incorrect shipping addresses entered by the customer
  • Indirect damages resulting from the use of our products or website

Customers are responsible for reviewing their shipping details carefully before completing an order.

Address correction requests must be submitted within 24 hours after purchase.

7. Intellectual Property

All content on this website, including but not limited to:

  • Text
  • Product descriptions
  • Images
  • Logos
  • Branding
  • Graphics
  • Website design

is the intellectual property of Dyasco New York and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may result in legal action.

8. Complaints Procedure

If you have a complaint or concern regarding your order or our services, please contact us at:

Info@dyasco.com

We aim to respond to all customer inquiries within 5 business days.

To help us assist you efficiently, please include:

  • Your full name
  • Order number
  • Description of the issue

9. Privacy

Your personal information is processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

10. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with applicable international consumer protection laws and regulations.

Any disputes arising from the use of this website or purchases made through Dyasco New York shall be handled in accordance with the relevant legal jurisdiction.

11. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Dyasco New York
Email: Info@dyasco.com

Customer Support Hours
Mon – Fri: 09:00 AM – 06:00 PM
Sat – Sun: 10:00 AM – 05:00 PM